International

Ordering:

All prices on our site are listed in USD.

We accept the following payment methods: Paypal, Visa, MasterCard, Discover, American Express and any bankcard with the Visa or MasterCard logo.

The bank that has issued your credit card will most likely convert your purchase into your currency. To view exchange rates visit www.xe.com. Note: exchange rates change daily. Your bank may charge currency conversion fees.

International orders must ship to the billing address registered to the credit card.

Your order will be shipped promptly. Once your order has shipped we are unable to make any changes so please ensure all your information is entered correctly on your order.

Shipping:

We love to ship worldwide and want everyone to have access to the hottest shoes on the planet so we offer Free standard shipping on all international orders over $199 USD!

All orders are shipped through United States Postal Service (USPS)

Once your order ships out USPS delivers it to your country’s Customs office. The Customs office will process the package and then be delivered by your local postal service, usually the same one that delivers your mail to you. There is very limited tracking. Delays in customs are common and unfortunately we cannot control or prevent this type of delay. Therefor packages may take longer to reach international destinations than we estimate.

If any package is refused or undeliverable, customer will be responsible for any shipping fees (including the initial cost incurred by AberrantSole.com to ship that is non-refundable by USPS) or taxes. It can take 8 weeks or more for a refused or undeliverable package to arrive back to us. The original shipping cost is non-refundable.

Looking for U.S. shipping info?

Customs and Duty:

Customs authorities require that we state the value of your order directly on the package. Your country's Customs office may add Customs taxes (VAT) and Duty to your package once it arrives at your Customs office. Customer is responsible for any customs, duties and/or taxes to the parcel carrier at delivery of the package (even if you refuse any shipments upon delivery). We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. Your parcel carrier may contact you to arrange payment of these fees before the package can be delivered. If any package is refused or undeliverable, customer will be responsible for any shipping fees (including the initial cost incurred by AberrantSole.com to ship that is non-refundable by USPS) or taxes.

Tracking:

A confirmation email will be sent once the package is shipped out. You will receive a tracking number to which you can track your package through USPS. It may take a few days for tracking information to appear once the package is shipped, depending on where it is traveling.

USPS: Very limited tracking. Your order will be delivered to your country's Customs office by USPS. You will see one tracking update once we ship the package, then possibly none while it travels to your country. Your Customs office will then process the package and this could take a couple days or a couple weeks or more, depending on how fast your Customs office is. Once cleared, it will be delivered by your local postal service, usually the same one that delivers your mail to you. Delays can occur for various reasons during shipping or while in Customs and we will not know why. Check your local postal carrier's website to see if there are any further details about your package once it clears Customs.

Returns:

Mail to:

Aberrant Sole
Returns Department
14902 Preston Rd #404-159
Dallas, TX 75254

Exchanges

No Problem. Simply place a new order then return the original order to us for refund.

 

All shoes must be returned in brand new condition within 30 days of purchase.
Mail to:

Aberrant Sole Returns Department 14902 Preston Rd #404-159 Dallas, TX 75254

Exchanges No Problem. Simply place a new order then return the original order to us for refund.